|No wonder the US economy is failing
||[Apr. 19th, 2012|10:37 pm]
I've been looking for a source for the bearings I'd like to use on the pizza cutters, miniature cam followers, basically a bearing on a stud, ready to for a press-fitted wheel on the bearing, and then just bolt the stud to the shaft. |
Ranting on this theme behind the cut.
Most places that have online catalogs have cam followers down to about 1/2", which is kinda large for what I'm doing. There are companies which make smaller ones, in stainless, and I even found one place in Australia which sells stainless mini-cam followers down to 4mm for about $13 each, including shipping, with a 14-day + shipping time turn around.
Meanwhile, I've found a few other US companies which look like they may have small cam followers in the size I want, but of course they don't list pricing, and so far their only response to pricing requests has been silence. One of the companies has an email address listed that just bounces with "no such user," showing their lack of concern for acquiring new customers, and the others just haven't replied to my request for quote for an initial order in over a week. The bouncy one had a "contact sales" form which didn't obviously error out, but if their sales email address doesn't work I have low hopes that web-based java form works at all, or points to anything other than the broken sales account.
I've seen this before, with a "we won't sell our product to you unless you're already a customer," or even just a lack of ability to sell to what might be a small customer at first, and with no external sales channel to direct smaller customers to should they want a product. I don't understand it. If anyone asks to give you money, shouldn't you at least respond?
Crazy. You get big customers by starting small and then building them up. If for whatever reason you don't do small orders, at least let those inquiring know that, so they at least will consider you in the future if their business grows. If you're out of stock, or don't have capacity, then say so, or at least temporize or even lie about it, just don't ignore a potential customer.
Sigh. I could just make these, but I don't want to spend my time fiddling with bearings and studs and precision shafts. I just want to make pretty sharp things.